Refund policy

1. Scope

This policy applies to paid training seats invoiced by SystemNode Core. The website itself does not collect payment; refunds relate to fees paid through our enrolment process.

2. Eligibility for a full refund

You may request a full refund if you cancel in writing at least 14 days before the cohort start date and no course materials beyond the orientation packet have been delivered. Workshop seats follow the same 14-day rule relative to the first session.

3. Partial refunds

Cancellations received between 13 and 7 days before start may receive a 50% refund of the seat fee. After that window, or once live sessions have begun, seat fees are generally non-refundable except where required by law or where SystemNode Core cancels the programme.

4. Non-refundable items

Third-party costs (venue catering for private on-site, travel already booked at your request, licensed datasets purchased for a private cohort) are non-refundable once incurred. Administrative transfer fees, if any were agreed in writing, are non-refundable.

5. Programme cancellation by us

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra seat fee. We are not responsible for incidental travel you booked independently.

6. Refund process

Email contact@systemnode-core.digital with your full name, invoice number, programme name, and reason for the request. We confirm receipt within three business days.

7. Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may take additional time depending on your institution. Currency conversion differences are outside our control.

8. Transfers and substitutions

You may substitute a colleague from the same organization up to 5 days before start at no charge, subject to readiness prerequisites. Transfers to a later public cohort are allowed once per seat if requested before the original start date.

9. Exceptions

Documented medical emergencies or government-imposed movement restrictions may be considered for goodwill adjustments outside the standard windows. Decisions are case-by-case and do not create precedent.

10. Contact for refund requests

Phone: 034107-8173. Address: 2 Giant Supermarket Taman Permata Hulu; Klang; Selangor; 53300; Malaysia. Prefer email for a written record.